CONTACT US

Once your e-Transfer payment is received and confirmed, we will begin processing your order and send you a tracking code. Orders placed before 11 AM (PST) or 2 PM (EST) will be shipped the same day. Any orders received after these times will be processed and shipped on the next business day.

We currently accept Interac e-Transfer as our only payment method. To use this service, you’ll need an active online banking account. After completing checkout, payment instructions will be emailed to you.

Your invoice will include all the necessary details, such as the recipient email, security question, and required answer to complete the transfer—please ensure you enter these details correctly.

If you're missing any information or need assistance, feel free to reach out via live chat during business hours or email us at [email protected] with your Order #, and we’ll be happy to help.

At Hash Online Canada, we offer express post shipping for all orders. Once your tracking code is issued, delivery typically takes 1–3 business days (Monday to Friday) to most locations in Canada, as stated by Canada Post.

For customers in rural areas or smaller cities, delivery may take up to 4 business days, particularly in provinces like New Brunswick and Prince Edward Island. While delays are rare, they can happen—so we recommend keeping an eye on your tracking details for real-time updates.

Creating an account is quick and easy:

1. Click the Sign Up/Login button in the top-right corner of our website and select “Create an Account.”
2. Fill out the registration form with your details.
3. Click “Register.”

Once your account is set up, you can start placing orders. Please note that you must be 19+ to make a purchase.

We take every precaution to ensure your order is handled with care and arrives safely:

• Discreet Packaging – All orders are securely sealed and packaged to protect both your purchase and privacy.
• Reliable Shipping – We ship through Canada Post using secure, trackable shipping methods.
• Lost Package Protection – In the rare event that your package is lost in transit, we will resend your order once.

Your security and satisfaction are our top priorities.

Making an Interac e-Transfer payment is simple:

1. Log in to your online banking account and go to the e-Transfer section.
2. Add our email address and enter the exact total shown on your invoice. You’ll receive an email with our payment details after placing your order.
3. Complete the transfer.
4. For security purposes, we will provide the answer to the security question required to send the payment. You can find these details at the bottom of the checkout page and in your invoice.

Once your e-Transfer is received, we’ll process and ship your order promptly.

At Hash Online Canada, our rewards program gives you 5% back on every purchase!

• For every $20 spent, you earn 1 point.
• Each point is worth $1 and can be applied toward your total at checkout.

It's our way of saying thank you for shopping with us!

While we make every effort to fulfill each order accurately, there are occasional instances where an item may be out of stock. Since payments are often processed promptly, reaching out for replacements or substitutions can delay order processing.

In such cases, we may substitute the out-of-stock item with a similar product of equal or greater value. If we are unable to provide a suitable replacement, we will issue store credit for the value of the missing item.