Frequently Asked Questions
Once your E-Transfer is accepted, we will process your order and you will receive a tracking code. If your order is placed before 11am (PST), 2pm (EST), your order will ship the same day. Any orders placed after 11am (PST) will be shipped the following business day.
At Hash Online Canada, we offer express post shipping on all orders. With this service your package will usually arrive within 1-3 business days to most parts in Canada as advertised by Canada Post. The 1-3 business day (Monday-Friday) arrival time, is from the date you are sent your tracking code, not from the day your order is placed. In some cases if you reside in a rural area or small population city, it may take up to 4 business days however usually is the cases for provinces such as New Brunswick and Prince Edward Island.
We try our best to fulfill all orders, however, at times certain inventory may be out of stock. In most cases, since the customer already sent payment it would be troublesome to cancel the payment and resend it. Therefore at times we reserve the right to substitute an out-of-stock item for a similar product of equal or higher value. If such a product is not available, a store credit will be issued.